Refunds may only be offered if one the following conditions are met:
The time of your request for refund/replace is less than 48 hours from time of purchase (
We don't refund orders that include preorder with bonus (Bonus key or Beta access).
Not finished, not sent and not completed orders can be refunded
If you receive an incorrect product, a refund is possible, if the game key has not been activated
If there is no attachment to your email or No serial inside the email
If order was sent no refund is possible because of digital items being received.
Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or for lack of enjoyment while playing the game. Please go onhttp://cyri.systemrequirementslab.com/srtest/to check if you can run the game.
As for game and software codes once the code has been delivered and used by the customer there is no return or refund of any kind after 45 Days of deliver. Its then considered in perfect conditions by the customer.
Products guarantees, returns and refunds: If you experience any difficulties with the product you have purchased contact us first with your problem description accompined with screenshots or photos made by a digital camera to give us a clear idea to asset the situation. It might take up to 7 days to process your request since we will have to contact our suppliers. Game codes: once the code has been delivered and used by the customer there is no return or refund of any kind. Unused game codes can be returned within 3 days. CdGameKeys Customer Service has a total of 30 days time to verify the usage/activation of the "unused" keys. If key is proven to be unused (its is usually resold to another customer who activates it and declares that everything is ok), then a full refund is processed within 31 days of returning the key. If the key is shown to be already activated then the customer loses the right to be refunded. Customer is always notificated via email of the processing of his refund. Administrative fee: If you are granted a refund, 15% administrative fee is cut from the total too cover the transaction fee and labour cost.
Please note that the publisher of the game might not support direct digital download of the game from its website / servers. The CD-Key provided by us comes from original Retail DVD of the game and you will be the only person to have the serial.